Effective Date: October 23, 2026

Welcome to the official Shipping Policy of Genoy Handels UG, the operator of www.genoyhandels.com. This policy lays out clear, standardized shipping terms, processing rules, delivery timeframe arrangements and relevant service details for all orders placed on our e-commerce platform, where we provide minimal, long-lasting desktop organization tools designed to turn your messy, cluttered desk into a tidy, calm little space that makes every work and study moment feel far more pleasant and focused. All customers who complete purchases of our small decorative trays, fan favorite trending items and all other top-loved desktop tools on our website agree to the terms outlined in this policy, to ensure full transparency for every order from the moment checkout is completed to the moment you receive your brand new products to brighten up your work desk.

1. Order Processing Period

Once you successfully place and complete payment for your order on our website, our dedicated warehouse team will start processing your order within 1 to 2 business days. Business days refer to Monday to Friday, excluding local public holidays observed in the state of Baden-Württemberg, Germany.
During the processing stage, our team will conduct a full quality inspection for your selected products, including our solid, sleek small decorative trays, to confirm every item is free from manufacturing defects, well packaged with original protective materials, and fully matches all specifications of your order to avoid any mistakes before dispatching. You will receive a dispatch confirmation email sent to your registered email address riven@genoyhandels.com once your parcel is officially handed over to our partnered logistics carrier. We do not process any order modifications (including shipping address update, product quantity adjustment) once the order has entered the packaging and preparation stage.

2. Delivery Regions and Standard Shipping Timeframes

We currently support delivery services for customers across all member states of the European Union, and the detailed standard delivery timelines are as follows:

• Domestic delivery within Germany: Orders will be delivered within 3 to 5 business days after dispatch. For local customers in Ladenburg and surrounding Rhine-Neckar metropolitan areas, you may receive your order as fast as 2 business days after dispatch.
• Delivery to other EU member states: The standard delivery timeframe ranges from 5 to 10 business days after dispatch, based on the specific distance between our warehouse location and your shipping address.
  All estimated delivery timelines are calculated from the dispatch date, not the order placement date. Minor delays that are caused by extreme weather conditions, customs inspection adjustments, or unexpected logistics carrier peak traffic situations may occasionally extend the delivery window, and our customer support team will notify you proactively if any potential extended delay is identified for your order.

3. Shipping Fee Rules

Our shipping fee structure is designed to be simple and transparent for all customers:

• For all orders with a total value over 49 EUR, we provide completely free standard shipping service across all supported delivery regions within the European Union.
• For orders with a total value under 49 EUR, a flat rate standard shipping fee of 4.99 EUR will be added to your order checkout total automatically.
• We also offer optional expedited express shipping service for customers who need to receive their desktop tools faster. The expedited shipping fee is 12.99 EUR, and orders selected for expedited service will be delivered within 1 to 3 business days after dispatch within Germany, and within 3 to 6 business days across other EU regions. You can select this expedited option during the checkout process if you need priority processing and faster delivery.

4. Shipment Tracking and Delivery Notifications

Once your parcel is dispatched, the dispatch confirmation email we send to you will include a unique tracking number and an official link for you to check the real-time status of your shipment any time. You can also enter your order number and tracking code on the dedicated “Order Tracking” page of our website www.genoyhandels.com to view the latest location and estimated delivery window of your parcel.
Our logistics carrier will arrange the first delivery attempt to the shipping address you provided during checkout. If no one is available to sign for the parcel at the time of delivery, the carrier will leave a notification slip at your door, and you can reschedule a second free delivery date or pick up your parcel at the nearest local carrier pickup point according to the instructions on the slip. Our team will send you 2 follow-up email reminders if your parcel is marked as undelivered after 3 unsuccessful delivery attempts, to help you arrange collection before the parcel is sent back to our warehouse.

5. Damaged or Lost Shipment Handling

We take full responsibility for the safety of your ordered products before you sign off and confirm receipt of the parcel:

• If your parcel is confirmed lost by the logistics carrier during transit, we will either arrange a full reshipment of the exact same products for you completely free of extra charge, or process a full refund of your order value according to your preference, within 5 business days after we receive the official lost confirmation from the carrier.
• If you receive a parcel with obvious outer packaging damage, please open the parcel in front of the delivery courier to inspect the items inside. If the products you received are scratched, broken or damaged due to improper handling during transit, please take clear photos of the damaged packaging and damaged products, and send the evidence files to our customer support team at riven@genoyhandels.com within 48 hours after you receive the parcel. Our team will review your submission within 3 business days, and arrange a free replacement or full return according to your choice.

6. Contact Information for Shipping Related Inquiries

If you have any questions about your order processing status, shipping fee calculation, delivery arrangement or other shipping related issues, you can reach out to our dedicated shipping support team through the following contact details at any time:
‌Genoy Handels UG‌
Contact Address: Schriesheimer Straße 101, 68526 Ladenburg, Germany
Contact Email: riven@genoyhandels.com
Contact Phone: +49 6221 6530637

Our support team will respond to all shipping related inquiries within 3 business days, to help you track your order and solve any unexpected delivery issues smoothly. We reserve the right to adjust the terms of this Shipping Policy when necessary, and all revised terms will be published publicly on our official website www.genoyhandels.com and take effect immediately after the updated version is released.