Effective Date: October 23, 2026

Welcome to the privacy policy of Genoy Handels UG. This document is designed to clearly outline how we collect, use, store, protect, and manage your personal information when you use our e-commerce website located at www.genoyhandels.com. We are fully committed to upholding the highest standards of data protection, in full compliance with the General Data Protection Regulation (GDPR) and all applicable German and international data protection laws, to ensure that your personal privacy rights are fully respected and safeguarded as you engage with our platform that offers minimal, long-lasting desktop organization tools and products to turn your messy, cluttered desk into a tidy, calm little space that makes every work and study moment feel far more pleasant and focused.

1. Controller of Personal Data

The data controller responsible for your personal information under relevant data protection laws is:
‌Genoy Handels UG‌
Registered Address: Schriesheimer Straße 101, 68526 Ladenburg, Germany
Contact Email: riven@genoyhandels.com
Contact Phone Number: +49 6221 6530637

If you have any questions, concerns, or requests related to your personal data and this privacy policy, you can reach out to us at any time using the contact details provided above. Our dedicated data protection team will respond to your inquiry within 7 business days after receiving your communication.

2. Types of Personal Information We Collect

We only collect personal information that is necessary to deliver our e-commerce services to you, and this information includes but is not limited to the following categories:

• ‌Basic Account and Order Information‌: When you create an account on our website, place an order for products including our small decorative trays and other top-loved desktop tools, we collect your full name, billing and shipping address, email address, phone number, and the details of your order (such as product selections, order quantity, and order value).
• ‌Payment Information‌: To process your payments securely, we collect payment-related information including your payment card number (only the necessary partial data required to process the transaction, we never store full complete payment card details on our local servers), payment method type, and transaction timestamp. All payment processing is completed through certified, PCI DSS compliant third-party payment providers.
• ‌Technical Usage Data‌: When you browse our website, we automatically collect certain technical information to optimize your user experience, including your IP address, browser type and version, device type, operating system, website access time, pages you viewed on our site, click stream data, and other browsing behavior related to our catalog of sleek, high-quality desktop organization products.
• ‌Communication Information‌: If you contact our customer service team for support, send us feedback, subscribe to our newsletter to receive updates on new arrivals and trending desktop products, we will collect the content of those communications and the relevant contact information you provide.
• ‌Voluntarily Provided Information‌: You may choose to share additional information with us, such as product preference details, personalized customization requests for our desktop tools, or feedback surveys you complete, which we use to improve our product offerings and service quality.

3. Purposes of Processing Your Personal Information

We process your personal information only for lawful, transparent, and clearly defined purposes, which include:

1. ‌Order Fulfillment and Service Delivery‌: We use your order and contact information to process your purchase of our small decorative trays, fan favorite trending items and other desktop products, arrange shipping and delivery, handle returns and refunds, and provide you with timely updates about your order status. This processing is necessary for the performance of the sales contract between you and Genoy Handels UG.
2. ‌Website Optimization and User Experience Improvement‌: The technical usage data we collect helps us troubleshoot website technical issues, analyze user browsing trends, optimize our product display pages for our minimal tools built to last, and adjust our website structure to make it easier for you to find the desktop organization solutions that best fit your needs.
3. ‌Payment Security and Fraud Prevention‌: We process payment-related information to verify transaction legitimacy, prevent unauthorized fraudulent payment activities, protect your financial security, and maintain the safety of our e-commerce transaction ecosystem for all customers who visit our platform to shop for our top-loved desktop tools that thousands of customers keep coming back for.
4. ‌Customer Support and Communication‌: We use your contact information to respond to your customer service inquiries, resolve after-sales issues related to our products, and provide you with necessary notifications about changes to our service terms, product recall alerts, or important website maintenance announcements.
5. ‌Marketing Activities (With Your Explicit Consent)‌: Only if you have given your separate, explicit consent, we will send you periodic email newsletters to inform you about our new arrivals of sleek trays for your desk, limited-time promotional events, best-selling product recommendations, and exclusive offers to brighten up your work desk. You can unsubscribe from our marketing communications at any time, free of charge, by clicking the unsubscribe link at the bottom of every marketing email, or sending an unsubscribe request to our contact email riven@genoyhandels.com.
6. ‌Legal Compliance‌: We process your personal information when it is necessary to comply with our legal obligations under German tax laws, commercial regulations, court orders, or other mandatory legal requirements that apply to our business operations located in Ladenburg, Germany.

4. Sharing and Disclosure of Your Personal Information

We will never sell, rent, or trade your personal information to any third parties for their commercial marketing purposes without your explicit prior consent. We may only share your personal information with trusted third parties under the following limited circumstances:

• ‌Trusted Service Providers‌: We share necessary information with carefully selected third-party partners who perform essential services on our behalf, including certified logistics and shipping companies (who only receive your shipping address and contact information to deliver your ordered desktop products), PCI-compliant payment processors, website hosting service providers, and IT maintenance support teams. All these third-party service providers are bound by strict data processing agreements that require them to protect your personal information in full compliance with GDPR requirements, and they are not permitted to process your personal data for any purposes other than the specific tasks we have authorized them to complete for you.
• ‌Legal Authorized Disclosure‌: We may disclose your personal information if we are required by applicable law, binding court order, or official request from a competent regulatory authority to do so, to protect our legal rights, property, or the safety of our customers, website, and public interests.
• ‌Business Transfer Scenarios‌: In the event of a merger, acquisition, full or partial asset sale of Genoy Handels UG, your personal information may be transferred to the relevant successor entity, and we will require the new entity to continue to comply with all the terms of this privacy policy to protect your personal privacy rights, and we will notify you in advance before any such transfer takes place.

5. Data Storage and Security Measures

We implement industry-leading, state-of-the-art technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, destruction, alteration, or misuse:

• All data transmission between your browser and our www.genoyhandels.com website is protected by 256-bit SSL encryption, to ensure that your personal information cannot be intercepted by unauthorized third parties during transmission.
• Our servers that store your personal data are hosted in secure, ISO 27001 certified data centers located within the European Union, with 24/7 physical security monitoring, fire protection, and redundant power supply systems.
• We restrict internal access to your personal information only to authorized Genoy Handels UG staff who need to access the data to complete their work duties related to order processing, customer support, and website management, and all such staff are required to sign strict data confidentiality agreements.
• We conduct regular periodic security audits, vulnerability testing, and data protection training for all our relevant employees, to continuously improve our data security protection level.

We will retain your personal information only for as long as it is necessary to fulfill the purposes we collected it for: we will keep your order related data for 10 years to comply with German tax and commercial record keeping legal requirements, we will keep your account information for as long as your account remains active on our website, and we will delete or anonymize your personal information securely once the retention period expires, after we confirm there is no remaining legal obligation or legitimate business reason to continue retaining the data.

6. Your Rights as a Data Subject

Under the General Data Protection Regulation, you have a series of comprehensive rights over your personal information, which you can exercise at any time by contacting us via the contact details provided in Section 1 of this policy:

• ‌Right of Access‌: You have the right to request a copy of all the personal information we hold about you, and obtain information about how we process your data.
• ‌Right to Rectification‌: If you find that any of your personal information stored on our website is inaccurate or incomplete, you have the right to request us to correct and update that information immediately.
• ‌Right to Erasure (“Right to be Forgotten”)‌: Under specific circumstances, such as when your personal information is no longer necessary for the original purposes we collected it for, or you withdraw your consent to the data processing, you can request us to delete your personal information completely, in compliance with legal requirements.
• ‌Right to Restriction of Processing‌: You have the right to request us to restrict the processing of your personal data, for example when you contest the accuracy of your personal data, or when you object to our legitimate interest based processing activities.
• ‌Right to Data Portability‌: You have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format, or request us to transfer this data directly to another data controller, where technically feasible.
• ‌Right to Object‌: You can object to our processing of your personal information that is based on our legitimate interests at any time, for reasons related to your specific situation. If you object to direct marketing processing, we will stop processing your personal information for such marketing purposes immediately after receiving your objection.
• ‌Right to Withdraw Consent‌: For any data processing activities that you have previously given explicit consent to, you have the full right to withdraw your consent at any time, without affecting the lawfulness of the processing activities we have already carried out based on your consent before the withdrawal.
• ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information has violated applicable data protection laws, you have the right to lodge a complaint with the competent data protection supervisory authority in the German state of Baden-Württemberg, or your local resident data protection authority.

7. Use of Cookies and Similar Tracking Technologies

Our website www.genoyhandels.com uses cookies and similar tracking technologies to improve your browsing experience:

• ‌Necessary Functional Cookies‌: These cookies are essential for the basic operation of our website, they enable core functions such as maintaining your login status, keeping items in your shopping cart, and processing your checkout process. You cannot disable these necessary cookies if you want to browse and make purchases on our website.
• ‌Performance Cookies‌: These cookies collect anonymous statistical information about how visitors use our website, which helps us analyze which product pages of our sleek decorative trays and desktop tools are most popular, and optimize the loading speed and performance of our website.
• ‌Functional Cookies‌: These cookies remember your personal preference settings, such as your selected language and region, to provide you with a more customized, convenient browsing experience when you return to our website.

When you first visit our website, we will display a clear cookie consent banner, and you can freely choose which categories of non-necessary cookies you consent to. You can also modify your cookie settings at any time through the preference center on our website.

8. Protection of Minors

Our e-commerce platform at www.genoyhandels.com is a general consumer shopping website that sells desktop organization products, and our services are not intentionally targeted at children under the age of 16. We do not knowingly collect any personal information from minors under 16 years old. If we discover that we have accidentally collected personal data from a child under 16 without verifiable parental consent, we will immediately take steps to delete that information completely from our servers. If you believe we may have collected personal information from a minor, please contact us immediately via riven@genoyhandels.com.

9. Third-Party Links

Our website may contain links to external third-party websites, for example links to social media platforms, or partner websites that are related to our desktop product ecosystem. Please note that when you click on these external links and leave our website, we do not have any control over the content, operations, and privacy policies of those third-party websites. This privacy policy only applies to the personal data processing activities conducted by Genoy Handels UG on our own website, and we are not responsible for the privacy practices of any external third-party sites. We recommend that you review the respective privacy policies of those third-party websites before you provide any personal information to them.

10. Updates to This Privacy Policy

We may occasionally update and revise this privacy policy to reflect changes in our business operations, new legal regulatory requirements, or updates to our website service functions. When we make material changes to this policy, we will prominently post the updated version on our www.genoyhandels.com website, update the “Effective Date” at the top of this document, and notify you through a prominent website notification or email for significant changes. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after the updated privacy policy takes effect will be deemed as your acknowledgement and agreement to the revised terms of the policy.

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For all privacy related inquiries, please contact us at:
Genoy Handels UG
Schriesheimer Straße 101, 68526 Ladenburg, Germany
Email: riven@genoyhandels.com
Phone: +49 6221 6530637