Effective Date: October 23, 2026

Welcome to the official Terms of Service of Genoy Handels UG, the registered operator of the e-commerce website located at www.genoyhandels.com. This legal agreement governs all access, browsing, shopping activities, service interactions, and all other forms of use of our platform by every user and customer. By visiting, creating an account, browsing products, or completing any purchase on our website, you confirm that you have fully read, understood, and unconditionally agreed to be bound by all the terms, clauses, and conditions laid out in this document. If you do not agree with any part of these Terms of Service, you are not authorized to access or use our website for any purpose, and you should discontinue all usage of our platform immediately. Our core brand mission is reflected throughout our service offerings: Calm Your Desk. Minimal Tools, Built to Last. We strive to turn your messy, cluttered desk into a tidy, calm little space that makes every work and study moment feel far more pleasant and focused, and all terms in this agreement are designed to deliver that high-quality, transparent, reliable experience to every customer.

1. Platform Operator Information

The official data controller and service provider for all operations on www.genoyhandels.com is Genoy Handels UG, a legally registered company under the laws of the Federal Republic of Germany. You can reach us via the following official contact channels at any time for service related inquiries, legal notifications, or customer support requests:

• Registered Business Address: Schriesheimer Straße 101, 68526 Ladenburg, Germany
• Official Contact Email: riven@genoyhandels.com
• Customer Service Phone: +49 6221 6530637
  All support teams operating these channels are available to respond to your valid requests within 7 business days, excluding official public holidays in Baden-Württemberg, Germany.

2. Account Registration and User Eligibility

To unlock full functions of our platform including saving favorite products, tracking your order history, and accessing exclusive member discounts for our lineup of minimal, long-lasting desktop organization tools, you may choose to register for a personal user account on our website. You must meet the following eligibility requirements before you complete account registration:

• You must be at least 18 years of age, or have reached the legal age of majority in your country of residence, or hold valid explicit parental consent to use our e-commerce services as a minor between 16 and 18 years old.
• All personal information you submit during account registration, including your full legal name, valid email address, shipping address, and contact phone number, must be accurate, complete, and up to date. You are responsible for updating your account information promptly if any details change, to avoid shipping delays or communication failures related to your orders for products including our small decorative trays and fan favorite trending items in our Best Sellings collection.
• You are the sole party responsible for maintaining the security and confidentiality of your account login credentials, including your account password. You will be fully liable for all activities, order placements, and operations that are conducted under your account. If you detect any unauthorized access to your account, you must notify our team immediately via our official contact email, and we will take measures to lock your account and prevent further unauthorized operations.
• We reserve the full right to reject account registration requests, or suspend or terminate existing user accounts, if we identify that users provide false information, violate the terms in this agreement, or engage in fraudulent activities on our platform.

3. Product Information and Pricing Rules

All product listings published on www.genoyhandels.com, including the New In Today selections, Brighten Up Your Work Desk collections, and Sleek Trays For Your Desk series, are presented with the greatest possible accuracy:

• We make every reasonable effort to display the actual colors, textures, size specifications, and functional details of our Solid, sleek small tray products and other desktop tools correctly, but minor variations in display effects caused by different user monitor settings cannot be fully avoided, and these minor variations do not constitute valid grounds for claiming product misrepresentation.
• All product prices displayed on our website are denominated in Euro (EUR), and include the applicable German value-added tax (VAT) by default, unless explicitly marked otherwise. Additional shipping fees, customs duties (for customers outside the EU delivery regions we support), or service surcharges will be clearly notified to you during the checkout process before you confirm your order.
• We reserve the right to adjust product prices at any time, to reflect changes in raw material costs, logistics expenses, promotional activity arrangements, or market operation adjustments. The price that is displayed to you when you confirm your order and complete payment will be the final valid price for that specific order, and we will not retroactively modify pricing for completed paid orders.
• All limited-time promotional discounts, coupon codes, and special offers on our platform are subject to their respective published usage rules, including validity periods, applicable product scopes, and minimum order value requirements. We do not support stacking multiple unrelated discount codes on a single order, and we reserve the right to invalidate orders that use fraudulently obtained coupon codes.

4. Order Placement and Contract Formation

The order placement process on our platform follows these clear rules:

• When you select products, add items to your shopping cart, and submit your order request after confirming all information on the checkout page, this action constitutes a binding offer from you to purchase the selected products at the listed price.
• Our system will send you an automatic order confirmation email immediately after we receive your order submission, which only confirms that we have successfully received your order information, and it does not represent our official acceptance of your purchase offer. The formal sales contract between you and Genoy Handels UG only comes into force after we complete the order processing, conduct the product quality inspection, and send you an official dispatch confirmation email notifying you that your purchased items have been handed over to the logistics carrier.
• In very rare cases, due to unexpected inventory shortages, unforeseen product production suspensions, or obvious pricing system errors, we reserve the right to cancel your already submitted order before dispatching the goods. If this situation occurs, we will notify you within 2 business days, and process a full 100% refund to your original payment account immediately, without any additional charges.
• You are not allowed to submit bulk orders for the purpose of reselling our products for commercial profit without our prior written authorization. Any orders that are confirmed to be placed for resale purposes will be directly cancelled by our team, and we will refund the corresponding payment in full.

5. Payment Terms

All payment transactions conducted on our website follow strict security and compliance requirements:

• We support multiple mainstream payment methods, including credit card payments, debit card payments, and authorized third-party EU e-wallet services. All payment processing services are provided by PCI DSS certified payment service providers, and we never store the full complete sensitive payment card information on our local servers, to fully protect your payment security.
• You confirm that you are the legal authorized holder of the payment method you use to complete the order, and there are no legal restrictions that prevent you from completing the payment transaction.
• If your payment transaction is rejected for any reason, our system will notify you immediately, and you can re-initiate the payment process after checking your payment account status. We will not reserve your selected products for more than 24 hours for orders that are not completed with successful payment.

6. User Conduct and Prohibited Activities

When you access and use our website, you agree that you will not engage in any of the following prohibited activities:

• You will not use our platform for any illegal, unlawful purpose that violates applicable German, EU, or international laws and regulations.
• You will not conduct any malicious attacks, data scraping, automated bot crawling, or other technical operations that disrupt the normal operation of our website, damage our system security, or cause excessive burden to our server infrastructure.
• You will not publish any false, defamatory, obscene, violent, or infringing content on our website comment sections, product review areas, or customer service communication channels, and you will not impersonate other persons or entities to submit fraudulent information on our platform.
• You will not misuse our return and refund policies, including submitting false product defect claims, repeatedly applying for unreasonable only-refund requests without returning products, or abusing discount and coupon mechanisms to obtain improper benefits.
• Any user who violates these prohibited activity clauses will face immediate account suspension, order cancellation, and permanent ban from accessing our platform, and we reserve the right to pursue corresponding legal compensation if your improper actions cause economic losses to Genoy Handels UG.

7. Intellectual Property Rights

All content published on www.genoyhandels.com is protected by global copyright, trademark, and other intellectual property laws:

• All text content, product photos, brand logos, website design elements, video materials, copywriting including “Calm Your Desk”, “Minimal Tools, Built to Last”, and other original content on our website are the exclusive intellectual property of Genoy Handels UG. Without our prior explicit written authorization, you are not allowed to copy, distribute, modify, reproduce, or commercially use any of these protected contents for any purpose.
• The “Genoy Handels” brand name, our official website domain name, and all related trademarks are our exclusive registered property, and no third party is permitted to use these marks without our written consent.
• If you submit user-generated content to our platform, including product usage photos, reviews, or feedback, you grant us a non-exclusive, royalty-free, permanent right to display, use, and promote this content on our website and official social media channels, to help other customers better understand our products.

8. Limitation of Liability

Within the maximum scope permitted by applicable German laws:

• Genoy Handels UG shall not be held liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost work efficiency, or unexpected economic losses that are caused by improper usage of our products that violates our official user guide instructions.
• Our total aggregate liability for all claims related to your use of our platform will never exceed the actual total order value of the specific order you placed that leads to the claim.
• This liability limitation clause does not apply to scenarios where we cause personal physical injury, or conduct gross negligence, willful misconduct, or fraudulent actions that violate mandatory legal regulations.

9. Policy Updates and Modifications

We reserve the right to modify, update, or adjust the terms of this Terms of Service at any time, to adapt to new legal regulatory requirements, business operation development, or service function upgrades. When we make material changes to this agreement, we will post the updated version on the homepage of www.genoyhandels.com with a clear new effective date, and send you a notification email if you have an active registered user account on our platform. Your continued use of our website after the updated terms take effect will be deemed as your full acceptance of the revised Terms of Service.

10. Governing Law and Dispute Resolution

This Terms of Service shall be governed and interpreted in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law rules. Any dispute, controversy, or claim arising out of or related to this agreement shall first be resolved through friendly negotiated communication between you and our support team. If the dispute cannot be resolved through negotiation within 30 days, the local courts located in Mannheim, Germany will have exclusive jurisdiction over all related proceedings.

For any legal or service inquiries related to this Terms of Service, please contact us at Genoy Handels UG, Schriesheimer Straße 101, 68526 Ladenburg, Germany, via email riven@genoyhandels.com, or phone +49 6221 6530637.