Effective Date: October 23, 2026

Welcome to the official Refund and Returns Policy of Genoy Handels UG, the operator of www.genoyhandels.com. This policy clearly outlines the standardized terms and processes for all return and refund related requests on our e-commerce platform, where we offer minimal, long-lasting desktop organization tools designed to turn your messy, cluttered desk into a tidy, calm little space that makes every work and study moment feel far more pleasant and focused. All customers who place orders for our products, including our small decorative trays, fan favorite trending desktop tools and other top-loved items, agree to be bound by the terms laid out in this policy once they complete the purchase process on our website. Our core rule that we explicitly emphasize upfront is: ‌no standalone full or partial refund requests without product return will be approved under any circumstances‌. All customers are required to send back the purchased item in eligible condition to our designated return address to qualify for any available refund, and we do not process pure only-refund claims for any reason.

1. Eligibility for Return Requests

To qualify for a return that will subsequently be processed for a corresponding refund, your request must meet all the following conditions:

• Your return request must be submitted within 30 calendar days from the date you receive the ordered desktop product. Any request submitted after this 30-day window will not be accepted, and you may contact our customer support team to discuss optional maintenance or exchange services instead.
• The returned item must be kept in original, unused, resellable condition, with all original packaging, tags, accessories and attached product manuals fully intact. Our sleek small decorative trays and other desktop products must not have any scratches, stains, damages caused by improper usage, or modifications made by customers.
• You must provide the valid original order number, the order confirmation email, and clear photos of the item to demonstrate that the product meets our return eligibility requirements when you submit your return application.
• The following categories of items are not eligible for return, unless they arrive with confirmed manufacturing defects or transit damages: customized desktop products made per your exclusive personal requirements, products marked as final sale on our product page, and partial consumable accessories that have been opened and used.

2. Absolute No Standalone Only-Refund Rule

We strictly implement the no only-refund policy for all orders on our platform, and this rule applies to every scenario without exception:
We will never process any refund request where you request full or partial monetary compensation while keeping the purchased product. This policy applies to scenarios including but not limited to you claiming you do not need the product after delivery, you report minor product defects but choose to keep the item, you think the product does not match your personal expectation while keeping it in usable state, and any other claims that ask for money back without returning the corresponding physical merchandise.
If you submit an only-refund request, our customer support team will inform you about this policy and guide you to initiate a formal product return process to qualify for your eligible refund claim. You will be required to ship the item back to our designated return location, and we will not release any refund before we receive, inspect and confirm the returned item meets all our return eligibility standards.

3. Return Process Step by Step

Follow this standardized process to complete your return request:

1. Submit your return application via email to riven@genoyhandels.com, with your order number, your full name, the product name you intend to return, and clear photos or short videos that show the current condition of the product. Our support team will review your application within 3 business days and send you an official confirmation along with the designated return shipping address.
2. Pack the product securely with its original packaging to avoid damage during transit, ship it to the address provided in our confirmation email, and send us the tracking number of your return shipment via email once the parcel is sent out. Customers are responsible for covering the return shipping cost, unless the product you received has confirmed manufacturing defects or was damaged during delivery transit.
3. Our warehouse team will inspect the returned item within 5 business days after we receive your parcel. If we confirm the item meets all our return eligibility requirements, we will proceed to process your corresponding refund or optional product exchange request.

4. Refund Processing Details

Once we complete the successful inspection of your returned eligible product, we will process your refund following these terms:

• We will issue the refund to your original payment account you used to complete the order, including credit card, debit card or your original third-party payment wallet. The refund processing usually takes 3 to 7 business days to arrive in your account, and the exact arrival time may slightly vary based on the processing speed of your own payment service provider.
• The refund amount will exclude the original shipping fee you paid for the initial delivery, unless the return is caused by our verified shipping error, manufacturing defect of the product, or we sent you a wrong item that does not match your order.
• If the returned item is found to have user-caused damages, missing accessories, or shows signs of long-term usage that makes it impossible for us to resell the product, we will contact you to explain the situation, and we will not be able to issue a full refund for this item. In this scenario, we will ship the item back to your address at your request, or negotiate a reasonable partial refund amount with you based on the actual condition of the product.

5. Contact Information for Return and Refund Support

If you have any questions about our returns process, the no only-refund rule, or want to get additional support for your order, you can reach out to our team at any time via the following contact details:
‌Genoy Handels UG‌
Registered Address: Schriesheimer Straße 101, 68526 Ladenburg, Germany
Contact Email: riven@genoyhandels.com
Contact Phone: +49 6221 6530637

Our customer support team that is dedicated to handling return and refund inquiries will reply to all your submitted messages within 7 business days, to help you resolve your issue smoothly. We reserve the right to update this Refund and Returns Policy at any time, and all revised terms will take effect once we are publicly posted the updated version on our official website www.genoyhandels.com.